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Customer Service Policies
CERTIAN RETURNS WILL NEED AN RMA FORM
– DVDs and SD cards may only be returned if still in the sealed package.
– After 15 days all sales are final.
– 15% restocking fee on all returns
If you have questions about the policy, please contact our customer service manager: mailto:email@example.com
We cannot accept any returns on bullets or ammunition.
DVDs, CDs and SD Cards
DVDs, CDs and SD cards may only be returned if still in the sealed package.
Optics and Firearms
All optics and firearms will be sent to the manufacturer first for inspection before the return will be finalized. If the item is repaired and returned to us, we will be returning the item back to you at your expense and credit will not be issued.
Returns for Credit
All merchandise is subject to a manufacturer inspection upon arrival before the return will be finalized. You must email mailto:firstname.lastname@example.org for an RA# and instructions before you send the return back. All merchandise returned will be processed within 10 business days. Returns must be post marked within 15 days of the invoice date. A 15% restocking fee will be deducted to any credit given. For a prompt refund please send a copy of your invoice and a letter of explanation for the return. All return shipping must be prepaid; no COD’s will be accepted. After 15 days, all sales are final.
Buymycampingequipment.com and GNA GLOBAL SERVICES LLC does not cover carrier errors, or postal/shipping theft. We suggest that you add a signature requested for delivery on higher priced orders.
Damaged in Transit
If you receive packages damaged in shipment, keep all packaging and take pictures of the damages. Please email customer service immediately at mailto:email@example.com and you will receive instructions on how to handle the problem.
DO NOT request a RMA#
DO NOT refuse shipment. We will file a claim with the carrier.
Failure to follow this policy is subject to a 15% fee.
Damaged and Defective Merchandise
Upon inspection, if the merchandise has been misused or abused by the consumer, the return will be refused and credit will not be issued.
Please keep your invoice and email Customer Service for an RMA #. We will email a UPS return label to your customer. If the order was shipped ground, and the end user decided to overnight the package to us to get it here faster, they will do so at their own expense. Once the incorrect item is received, credit will be issued. A new order will need to be placed for the correct item.
We do not ship any International Orders (Including Puerto Rico, Guam, APOs and FPOs), including orders that have any connection to International shipments (freight-forwarders, etc.). This applies to both the shipping and billing addresses. Orders found to have an international connection will be cancelled. There are no exceptions.
Buymycampingequipment.com and GNA GLOBAL SERVICES LLC has no outlet for open packaging as we only deal in new merchandise. All products must be returned in resalable condition (unused and/or unopened). There will be no credit issued on items that have been opened or used.